Due to the very rapidly changing novel coronavirus and related disease (COVID-19), Hartford Animal Clinic is taking additional precautionary measures within our clinic to keep our staff, doctors, technicians, animals, clients and visitors safe, while continuing to provide essential patient care.
Effective Thursday, March 19, only clinic personnel — including doctors, technicians, and essential staff — will be allowed inside all areas of the clinic until further notice.
Veterinary clinic staff will meet clients in the parking lot or vestibule and bring pets in for care. During this time, services may be limited, and some existing appointments may need to change. Clinic personnel will contact clients directly with information about any changes.
Clients are being asked to remain in their car and call 262-673-7960 when they arrive in the parking lot. Our veterinary professionals will discuss their needs by phone and a care professional will come to the parking lot to bring their pet into the building for evaluation.
After the medical team evaluates their animal, they will receive a phone call to discuss recommendations and a plan moving forward. Verbal consent for treatment and details surrounding financial estimates will be authorized via this phone call. We will continue to stay in close phone contact with the clients until their pet is discharged.
Because of this unprecedented situation and the large volume of clientele that are normally in our hospitals, our goal is to make sure our staff remains healthy and is able to continue to care for patients.